The following is a list of frequently asked questions (FAQs). To read the answer to each question, please click on the question.
- Can I skip a follow up appointment if I am feeling well?
- Will you remind me of my appointment?
- What happens if I do not show up for a scheduled appointment?
- What if I am confused or unclear about my treatment?
- What if I have a problem with my medication or treatment?
- How do I refill my prescriptions?
- My pharmacy said they can’t refill my medication. Why?
- Are there special requirements for pain medications?
- How soon will I get my test results?
- Will you call me regardless of the results?
- What if I need a form completed by the medical oncology office?
- Are my medical records confidential?
- What if I need my records or need them transferred?
- Do I need my insurance card for all appointments?
- Will you bill me for my copay or deductible?
- Do I need a referral?
Can I skip a follow up appointment if I am feeling well?
No. Follow up appointments are necessary both when you are feeling good and when you are not, and should always be kept. If you are thinking about canceling your appointment because you are not feeling well, please contact our Triage Nurse at (808) 322-4445.
Will you remind me of my appointment?
We make reminder calls prior to your scheduled visit. However, ultimately you are responsible for coming to your appointment as scheduled.
What happens if I do not show up for a scheduled appointment?
When patients “no show” for their appointments they do not receive appropriate follow up care. It also prevents another patient from being seen and may result in being discharged from the medical oncology practice.
What if I am confused or unclear about my treatment?
Please ask us if you do not understand what we said or what was ordered for your treatment, we want you to fully understand your treatment plan. Please call (808) 322-4445 and request to speak to the Nurse Navigator.
What if I have a problem with my medication or treatment?
Always let us know promptly if you have any problems with either your medications or treatment. Please call our Nurse Navigator at (808) 322-4445 for support.
How do I refill my prescriptions?
Call your pharmacy one week before you run out of medication. They will contact our office if they have questions. Check in with your pharmacy two business days prior to leaving to pick up your prescription to verify that it has been filled. If you have any questions please contact our Nurse Navigator (808) 322-4445.
My pharmacy said they can’t refill my medication. Why?
Refills cannot be authorized if you have not been seen by the doctor or have not had the required labs drawn. Please contact our office at (808) 322-6910 so that we can assist you.
Are there special requirements for pain medications?
We want you to be comfortable, so remember prescriptions for narcotics refills can only be refilled during regular office hours and require 72 business hours advance notice. These types of medications require written prescriptions and cannot be called in to your pharmacy. You will need to pick up your written prescription in the office.
How soon will I get my test results?
As tests are not performed in our office, results are typically not immediately available to us and some results can take weeks. If you have questions or concerns, please contact the Nurse Navigator at (808) 322-4445.
Will you call me regardless of the results?
We will call you only for abnormal results that require action. If you wish to know your results, please leave us a message and we will get back to you.
What if I need a form completed by the medical oncology office?
Please be aware that any form, preauthorization or letter may require a doctor’s visit prior to completion and may take 2 weeks to complete.
Are my medical records confidential?
Yes. All medical records are kept strictly confidential.
What if I need my records or need them transferred?
The Health Information Portability and Accountability Act (HIPAA) restrict us from releasing any information without your written permission. Requests for records may take up to a week to process.
Do I need my insurance card for all appointments?
Yes. We will verify your insurance coverage each time you come to the office so be sure to bring your current insurance card and driver’s license to each visit.
Will you bill me for my copay or deductible?
Most insurance plans have copays and deductibles that are payable at the time of your visit. Please be prepared to pay your portion of the bill when you arrive. For your convenience we accept cash, check, Visa, MC, Discover and American Express.
Do I need a referral?
A referral is required in order to be seen in our office. Referrals must be in our office and up-to-date prior to being seen, so please contact your primary care provider to obtain one prior to your visit as we cannot see you without a referral.