Patient Financial Services

patient financialThe hospital accepts responsibility for submitting the initial bill(s) to your insurance company and will do everything possible to expedite your claim.Please remember that your policy is a contract between you and your insurance company, you have the final responsibility for payment of your hospital bill. You will receive routine notices about any outstanding account balance. We will, just as in a physician’s office, attempt to collect any known co-insurance or annual deductible amounts prior to services being rendered.

Kona Community Hospital does not utilize a “guarantor” based billing system. What this means is that you will receive a separate statement for each hospital encounter when there is an unpaid account balance.

We have several payment options available to assist you in paying your bill. If you believe you can not pay all or some of your bill, you may submit an application for uncompensated care. Call our Financial Counselor at (808) 322-5813 for assistance in obtaining and completing an application.

Your bill reflects all of the services you receive during your stay. Charges fall into two categories:

  1. A basic daily rate, which includes your room, meals, nursing care, housekeeping, telephone, and television
  2. Charges for other services, which include items your physician orders for you, such as x-rays or laboratory tests, pharmacy charges, etc.

If you have certain tests or treatments while in the hospital, you may receive bills from physicians you did not see in person. These bills are for professional services rendered by these doctors in diagnosing and interpreting test results while you were a patient.

Pathologists, radiologists, cardiologists, anesthesiologists, emergency physicians, and other specialists perform these services and are required to submit separate bills. If you have questions about these bills, please call the number printed on the statement you receive.